epikia

A Song for Kits

This song fits exactly the words that I would like to tell to our dear Kits (Enrique Miguel A. Cargullo). It has been more than a month after I gave birth to him and everyday is always a new one for us. I have been discovering new heights of joy in my life with Kits around. It's such a good feeling for me that God entrusted a life for us to cherish, nurture and love. Now, I dearly appreciate my Mom more because I know that only a mother could give so much love that will never ask for something in return...that's what my Mom gave us. ..and I was able to realize that I am capable of giving so much love like that. it's such an extremely wonderful and incomparable feeling. I can now proudly say: "Hey, I am complete!" To all the mothers out there, Kudos! Here's to Kits...with so much love...

You Changed My Life In A Moment
The Company




The nights the sky was filled with clouds
My worried mind was filled with fear
I couldn't count all the lonely hours
Spent with memories and tears

I never thought I would see the day
When I could throw all my sorrow away
But then you came and you showed me the way
You have made all those times disappear

CHORUS:
You changed my life in a moment
And I'll never be the same again
You changed my life in a moment
And it's hard for me to understand
With the touch of your hand in a moment in time
All my sorrow is gone (is gone...is gone...is gone...)

I never thought that I could change
Could change so much in so many ways
I'm still surprised when I look in my mirror
To see that I still look the same

CHORUS:
You changed my life in a moment
And I'll never be the same again
You changed my life in a moment
And it's hard for me to understand
With the touch of your hand in a moment in time
All my sorrow is gone

(You changed my life in a moment)
You changed my life
(And I'll never be the same again)
I'll never be the same
You changed my life in a moment
And it's hard for me to understand
With the touch of your hand in a moment in time
All my sorrow is gone

(You changed my life in a moment)
Gone...gone..
In a moment in time
All my sorrow is gone... 

call centre 101- continuation

there...i had the urge to write again, thank Heavens...

today i wanted to discuss about the things that i noticed with call centre people. yes, i am working as one of them right now and yet i remain to be the observer, taking the best efforts to capture details of moments while they last.

DISCLAIMER: the ff: things are merely my observations. i am not stereotyping but only stating habits/things i saw which may or may not be applicable to me personally. hahaha.

1. jackets -- sometimes, it could get darn freezing cold in the office, you just needed to bring 'em with you. and when you're going home it could look funny because it's totally hot outside! wag ka! iba-iba kulay, design, haba, laki ng mga jackets, pde mo makita! katuwa nga eh! =)

2. water bottles -- talking for like 7.5 hrs could really get you dehydrated, specifically your oral mucosa. very essential to me, personally. problema nga lang, dahil malamig ang environment, madalas ako bisita ng "the john"... ;)

3. coffee mugs -- "ilabas and starbucks sealed mugs!" this is i guess most in need by agents who work at night. not anymore for me. one could get soo hooked to coffee, the color of your blood must be already in the shade of capuccino! can't forget when i was with Daksh. bumabaha coffe sa vendo machine! halos di ko na kilala tubig nung mga araw na yun! good thing i recovered my sense of health consciousness kuno, now i'm back to the ever-reliable universal solvent. =)

4. a big population of CSRs are smokers. pampaalis daw stress, pagkabagot at antok sabi ng mga kaibigan ko. stop right there. i hope i made it clear i'm not into smoking...;) 15 minute break, kahet 40th flr pa yan, bibilisan mga hakbang makahithit lang ng yosi. one thing i've noticed? yosi people are cool with irrate customers. taka nga ako eh. kasi di ba dapat naaapektuhan nya yung feel good hormone mo, in the sense na bumababa? but i'm honestly seeing the total opposite. hmmm...=)

5. here's something that i can totally relate to---PAGKAIN! i dunno what's with this career. nakakagutom! we love to eat! we enjoy it and we don't care about diet! say no more to Nemo's: "no eating here tonite! no eating here tonite! we're on a diet! we're on a diet!" hahaha!

wait lang... i think i wanted to write something of a different topic ulet! gotta save this and start anew! =)

just as i am now

Upside Down

I’ve been spending some time, thinking I’d be alright
Don’t know if I could really make it tonight
Lie awake in the dark, come down then I start
Thinking about you is almost breaking my heart

I don’t know where I went wrong, or what’s going on
Baby, I fell like our love’s lost tonight
Should I stay, should I go? Well, I really don’t know
Lately I’ve been missing you so

[Refrain]
Baby, you don’t understand love lies lost
But your still holding my hand
Oh and then you walk away
Just tonight, I want you to stay

[Chorus]
You’re turning me on, you turn me around
You tum my whole world upside down

Everytime I hurt you, well it’s hurting me too
Don’t know if I could really stay here tonight
Tired of thinking of you, I never think that you do
Tell me what am I supposed to do

Well, I just wanted to stay that I need you today
Tell me it’s all gonna work out alright
I don’t know where I should start, but with all of my heart
Baby let me be your lover tonight

(Repeat Refrain)
(Repeat Chorus)

Oh you know, you turn me upside down
You know, you turn me upside down

(Repeat Chorus)

call center 101 part one

i've been working as a call center agent for almost a year now...and there are just a lot of stories that i wish to share to everyone. funny stories, sad moments, call booboo's, stressful times--but i would not die from that! God forbid! ;), stuff that i got to learn eventually, moments of magic with this career, and of course the friends that made my call center life a momentous one.

i am honestly having a hard time as of writing as to which one i want to comprehensively discuss first. it has always been my problem with writing you know. i've got lots of things in mind that everything would just mix up and then i would end up writing nothing! grrr...

so, fine. i'll decide. pls give me a moment here...

hmmm...

still thinking...i apologize.

heck, blame it to my indecisive nature of being a woman... hehehe.

there! i wish to tell you something about how a call center life grew on me... ;)

before my graduation, something came up that made me change my mind not to pursue my nursing career just yet.as it is a known fact that the offshoring business is a hit here in philippines (rationale: we are good english communicators, filipinoes are hard-working, patient, and we offer a competitive labor fee--that means less expensive for the companies wishing to partner with us), that was my first target for work and earning my own monies. so there, i applied for a CSR (customer service representative) post. right after graduation, i went directly here in manila for that.

i wish to discuss the steps that i went through job to give an overview for those who might want to get in as well. but since i am now with my 3rd call center company (beat that, in a matter of one year! hahaha), i've learned that there isn't actually any generic process. basically i went through with interviews, computer-based exams with words that i honestly have no knowledge that they even exist (thanks to the ever reliable intuitive guessing. hahaha), series of call simulation, interviews again, a big deal of waiting at the lounge that sometimes could mean not taking a proper meal for lunch (like in my case, i had biscuits. sad for a heafty eater like me ayt?). of course i need to mention the heart-breaking nervousness that go with the process...plus that pessimistic mind-setting that you did not perform well with the toll gates for passing. grrr...

after which, the best part of it all is when you were able to go through everything in a day (one-day processing they call it) and you are given the "offer" (contract that stipulates the terms and conditions of employment, benefits, monthly salary, etc)! that would certainly give you all the relief that you can get after cranky stuff mentioned above. you can now bring home the bacon per se. way to go! ;)

--------------------

ops, sowi. it hit me again! grr...my mind's all in a haywire now. will continue again next time... ;)

finally...

Way Back Into Love

Hugh Grant and Drew Barrymore

I've be living with a shadow overhead
I've be sleeping with a cloud above my bad
I've be lonely for so long
Trapped in the past,
I just can't seen to move on


I've been hidding all my hopes and dreams away
Just in case I ever need em again someday
I've be setting aside time
To clear a little space in the corners of my mind

All I want to do is find away back into love
I can't make it trough without a way back into love
Oh oh oh

I've be watching but the stars refuse the shine
I've be searching but i just don't see the signs
I know that it's out there
There's got to be something for me soul somewhere

I've be looking for someone to shed some light
Not just somebody just to get me trought the night
I could use some direction
And I'm open to your suggestions

All I want to do is find a way back into love
I can't make is trough without a way back into love
And if I open my heart again
I guess I'am hopping you'll be there for me in the end

Oh oh oh

There are moments when I don't know if it's real
Or if anybody feels the way
I feel
I need inspiration
Not just another negotiation

All I want to do is find a way back into love
I can't make it trough without a way back into love
And if I open my heart to you
I hopping you'll show me what to do
And if you help me to start again
You know that I'll be there for you in the end

For Those Whom God Have Blessed Me

Thanks to You
T. Collins

Thank you for teaching me how to love
Showing me what the world means
What i've been dreamin' of
And now i know, there is nothing that i could not do
Thanks to you

For teaching me how to feel
Showing me my emotions
Letting me know what's real
From what is not
What i've got is more that i'd ever hoped for
And a lot of what i hope for is
Thanks to you

No mountain, no valley
No time, no space
No heartache, no heartbreak
No fall from grace
Can't stop me from believing
That my love will pull me through
Thanks to you

(adlib)

There's no mountain, no valley
No time, no space
No heartache, no heartbreak
No fall from grace
Can't stop me from believing
That my love will see me through
Thanks to you
Thanks to you

For teaching me how to live
Putting things in perspective
Teaching me how to give
And how to take
No mistake
We were put here together
And if i breakdown
Forgive me but it's true
That i'm aching with the love i feel inside
Thanks to you
Thanks to you

A Song for Pido =)

IN LOVE WITH YOU
Regine Velasquez with Jacky Cheung
(J. Laudon)

Just a gentle whisper
Told me that you'd gone
Leaving only memories
Where did we go wrong
I couldn't find the words then
So let me say them now
I'm still in love with you

Tell me that you love me
Tell me that you care
Tell me that you need me
And I'll be there
I'll be there waiting

I will always love you
I will always stay true
There's no one who loves you like I do
Come to me now
I will never leave you
I will stay here with you
Through the good and bad I will stand true
I'm in love with you

Now we're here together
Yesterday has passed
Life is just beginning
Close to you at last
And I promise to you
I will always be there
I give my all to you

Living life without you
Is more than I can bear
Hold me close forever
I'll be there
I'll be there for you

I will always love you
I will always stay true
There's no one who loves you like I do
This is promise...
I will never leave you
I will stay here with you
Through the good and bad I will stand true
Hold me closer...
Our love is forever
Holding us together
Nothing in this world can stop us now
Love has found
Love has found a way

I'm in love (I'm so in love)
I'm in love (Yes, I'm in love)
I'm in love with you (I'm so in love with you)

I've gone a long way since then...

My heart is joyful. I am now seeing a lot of things that I thought were amiss before. I am appreciating my family more and more each day. I am sharing my being to a good soul whom I dearly love. I think I have lost some of my closest friends and yet more of them still remain. I have gone through tough times that molded me to become a better indivual. I have wondered why a lot of things are better left unsaid and yet I know that a lot of things are better spoken. It has been a thrilling experience to do the exact opposite of what was expected of me, and yet it's a whole lot wonderful not to care a bit of what everybody would say. Sometimes I would miss the old times, but I am better with what I have now. I smile a lot, sing a few lines of different songs, and cook most often than I ever did before! There are times when I would look back at how things were for me...so laidback...so amazingly simple...so plain. Then I'd check on how they are now for me...fast-paced...too complicated, maybe...yet undoubtly great! I never knew I would come to this certain point in my life when I'd say I am happy of how I have grown to be the person I am now. =)